LAND ADMINISTRATION SERVICES AT THE PADANG LUAS VILLAGE OFFICE, TAMBANG DISTRICT, KAMPAR REGENCY

Abstract

The Padang Luas Village Office is one of the seventeen villages in Tambang District, Kmapar Regency, Riau Province. The Padang Luas Village Office has carried out government duties, namely land administration services. This research aims to determine land administration services at the Padang Luas Village Office, Tambang District, Kampar Regency, and to determine the factors inhibiting land administration services at the Padang Luas Village Office, Tambang District, Kampar Regency. This research uses descriptive qualitative research and collects data through interviews, observation, and documentation. The data processing technique that researchers use is the data analysis technique. This research uses one variable in the operational concept which is guided by the Zeithaml-Parasurman-Berry theory which is the source of problems in land administration services. The results of the research show that land administration services are not yet optimal in terms of indicators including Tangible lack of facilities and infrastructure, reliability of abilities in administrative services that have not been fulfilled properly, responsiveness, ability to help the community, assure of employee friendliness towards the community and courtesy in land administration services, empathy has not been fulfilled seen from community complaints such as a firm attitude in serving. The inhibiting factors are lack of facilities and infrastructure, limited quality resources, lack of information, supervision of services to the community, negative thoughts from the community, and lack of discipline.