Indonesian Journal of Social Sciences, Policy and Politics

THE IMPACT OF PUBLIC SENIOR AND VOCATIONAL HIGH SCHOOL ADMISSION QUOTA EXPANSION ON PRIVATE SCHOOLS A CASE STUDY OF SMK BUDI BAKTI UTAMA

Adang Sukanda — 2026-06-22

The expansion of public senior and vocational high school admission quotas in West Java has significantly affected the sustainability of private educational institutions. This study aims to analyse the impact of the policy and examine the adaptation strategies implemented by SMK Budi Bhakti Utama. A descriptive qualitative approach with a case study design was employed. Data were collected through in-depth interviews, observations, and document analysis involving school administrators and institutional records. The findings reveal that the optimization of class capacity in nearby public schools has substantially reduced the number of new student enrolments in the private school. The total student population decreased from 267 students in the 2023/2024 academic year to 233 students in 2025/2026. This decline directly affected the allocation of School Operational Assistance (BOS) funds and forced the institution to implement strict budget efficiency measures. The situation was further exacerbated by prospective students withdrawing their registration after being accepted into public schools. In response, the school adopted several adaptation strategies, including the development of a Content Creator curriculum, expansion of partnerships with retail industries, and the elimination of building fees. The study concludes that the public-school quota expansion policy has created significant managerial challenges for private schools and requires continuous innovation and institutional transformation to maintain competitiveness and sustainability.

ANALYSIS OF NETIZENS' INTERACTIONS ON GOVERNOR SHERLY TJOANDA'S TIKTOK ACCOUNT IN REFLECTING PUBLIC TRUST

Elda Lestari Setiawati — 2026-06-22

Development of digital technology has changed the way of government communicates with public, especially through social media platforms. TikTok has become one of the media widely used by public officials to convey information, build closeness, and engage in direct interaction with the community. This study aims to analyze netizens' interactions on Governor Sherly Tjoanda's TikTok account in reflecting public trust in local government communication. This study uses a qualitative approach with content analysis methods in responses from netizens on comments section post from Governor Sherly Tjoanda's TikTok account. The observation period was set for 31 days in May 2026 because it is the latest period available at the time the study was conducted, so the data produced can represent the most current condition. Results of research indicate that public trust is reflected through various forms of interaction, such as support for government programs, appreciation of the governor's performance, positive responses to public service information, as well as active participation in discussions. These findings suggest that TikTok not only functions as a medium for information dissemination but also as a digital communication space that allows the public to express their views and level of trust in local government. Therefore, the use of interactive and responsive social media can be one of the supporting factors in strengthening the relationship between the government and the public in the digital era.

THE EFFECT OF INFORMATION TRANSPARENCY AND DIGITAL ACCOUNTABILITY ON PUBLIC SERVICE SATISFACTION IN RANCAMANYAR VILLAGE

Afina Azzahra Almusthofa — 2026-04-06

The acceleration of the Electronic-Based Government System (EBGS) demands a transformation toward transparent and accountable village governance. This study aims to analyze the influence of information transparency and digital accountability on public service satisfaction in Rancamanyar Village, Bandung Regency. Using a quantitative approach, this study relies on service users as the primary data source, collected through questionnaire distribution, and supported by secondary data in the form of a documentary study of the village’s official digital platform. Data analysis was conducted using descriptive and inferential statistics to test the significance of relationships between variables. The results indicate that information transparency and digital accountability simultaneously have a positive and significant effect on public service satisfaction in Rancamanyar Village.

However, when examined separately, the documentary analysis and community perceptions reveal technical barriers, such as the lack of synchronization in data updates and the slow system response to resident complaints. These findings imply that the provision of digital infrastructure has not yet been fully matched by optimal bureaucratic responsiveness. This study recommends the need to strengthen standard operating procedures for periodic data updates and to improve the reliability of digital interaction channels in order to realize inclusive, user-centric public services

IMPLEMENTATION OF THE SP4N-LAPOR PROGRAM IN RESPONDING TO REPORTS AND COMMUNITY ASPIRATIONS AT THE COMMUNICATION AND INFORMATICS OFFICE OF SIMALUNGUN REGENCY

Joel F Sidabutar — 2026-06-22

This study aims to analyze the implementation of the National Public Service Complaint Management System (SP4N-LAPOR) in responding to public reports and aspirations at the Department of Communication and Informatics (Diskominfo) of Simalungun Regency. SP4N-LAPOR is a technology-based public service innovation designed to improve transparency, accountability, and citizen participation in government administration. However, its implementation at the regional level still encounters several challenges that affect the effectiveness of complaint management. This research employed a qualitative approach using a case study method. Data were collected through in-depth interviews with two SP4N-LAPOR liaison officers and two community members who had submitted complaints, supported by direct observation and documentation. The analysis was conducted using George C. Edward III’s policy implementation framework, which focuses on communication, resources, disposition, and bureaucratic structure. The findings reveal that communication among liaison officers, regional government agencies, and the public remains ineffective due to limited socialization and unclear information delivery. Resource constraints include technical disruptions, inadequate infrastructure, and the absence of dedicated budgets and incentives for implementers. In terms of disposition, weak coordination and inconsistent follow-up have reduced the effectiveness of complaint resolution, leading to public dissatisfaction. Furthermore, frequent staff rotations and the lack of a formally approved Standard Operating Procedure have created inconsistencies in implementation. The study concludes that optimizing SP4N-LAPOR requires stronger communication strategies, improved human and technical resources, accelerated institutionalization of operational procedures, and enhanced inter-agency coordination. These measures are essential to strengthen responsive, participatory, transparent, and accountable public service delivery in Simalungun Regency.

EFFECTIVENESS OF POP IMPLEMENTATION FOR POPULATION ADMINISTRATION SERVICES IN KADUNGORA DISTRICT: ANALYSIS OF CONFORMITY WITH NATIONAL STANDARDS

Riri Sawitri — 2026-06-22

This study aims to evaluate the effectiveness of the implementation of Standard Operating Procedures (SOPs) for population administration services in Kadungora Subdistrict, Garut Regency, and to assess their compliance with national public service standards. The research questions focus on the extent to which SOPs are consistently implemented and the factors that influence service quality. The research uses a descriptive analytical qualitative approach, with data collection through in-depth interviews with subdistrict officials and the community, direct observation of the service process, and a literature review of 15 scientific references related to digitization, service innovation, and population administration service standards. Data analysis was conducted using an interactive model including reduction, presentation, and conclusion drawing. The results of the study show that SOPs have been adequately implemented, with procedures and costs that are in accordance with standards. However, there are limitations in the use of digitization, uneven service innovation, and transparency of service times. Recommendations for problem solving include optimizing public e-services, expanding proactive service innovation in all villages, and increasing transparency of service times. These findings provide relevant empirical insights for the development of more effective and responsive population administration services.

THE IMPACT OF PLASTIC PRICE INCREASES ON THE PURCHASING POWER OF THE COMMUNITY IN BATAM CITY

Oktapia Asif Rahmayanti — 2026-04-06

This study aims to describe the magnitude of plastic price increases in Batam City and to examine their impact on community purchasing power. From late February to early March 2026, plastic product prices in Batam experienced a significant surge driven by geopolitical instability in the Middle East, which disrupted global energy distribution routes, particularly through the Strait of Hormuz, thereby raising the cost of petrochemical-based raw materials such as naphtha. This study employed a qualitative descriptive approach with data collection conducted through semi-structured field interviews, literature review, and documentation from credible journalistic and academic sources. Three informants were selected through purposive sampling: a plastic packaging distributor, a small and medium-sized enterprise (SME) representative, and a household consumer in Batam City. Data validation was performed through source triangulation by cross-referencing interview findings with media reports and academic literature. The findings indicate that plastic price increases in Batam City ranged from 50 to 100 percent depending on product type, consistent with patterns identified in national studies. The increases produced layered cost-push inflation effects across the supply chain: distributors faced sudden and unannounced price surges from suppliers; SME representative absorbed rising packaging costs to maintain customer retention; and household consumers reduced expenditure and shifted toward reusable alternatives. Cascading effects on the prices of related commodities, including cooking oil, were also observed. This study recommends short-term social protection interventions, fiscal incentives for eco-friendly packaging transitions, and structural strengthening of the national petrochemical industry to reduce Indonesia's dependence on imported plastic raw materials.

EVALUATION OF THE CIPP MODEL IN THE PEDESTRIAN LANE PROGRAM ON DR MANSYUR STREET, MEDAN CITY

Ridoi Sihura — 2026-04-06

The pedestrian path program is one of the Medan City Government's efforts, through the Highways Division of the SDABMBK Office, to provide safe, comfortable, and user- friendly road infrastructure for all users, including people with disabilities. This study aims to launch the pedestrian path program on street Dr. Mansyur, Medan, This study employed a qualitative descriptive approach, with data collection techniques including in-depth interviews, field observations, and documentation. This study also using the CIPP (Context, Input, Process, Product) evaluation model. The results indicate that, in terms of context indicators, the program has achieved its intended target but has not yet optimally addressed pedestrian needs. In terms of input indicators, human and institutional resources are adequate, but budget allocation is suboptimal. In terms of process indicators, implementation has been ineffective due to a lack of coordination between programs and a lack of ongoing maintenance. In terms of product indicators, the sidewalks constructed do not meet minimum pedestrian infrastructure service standards, in terms of function, safety, and aesthetics. Based on these findings, it is recommended that the Medan City Government establish comprehensive sidewalk rehabilitation priorities, establish a cross-regional coordination team, and implement regular evaluations of pedestrian infrastructure conditions