Naibaho, Y. C., and T. Sihombing. “SIBISA-BASED ONLINE COMPLAINT SERVICE FOR ELECTRONIC RESIDENT ID CARD (E-KTP) PROCESSING AT THE POPULATION AND CIVIL REGISTRATION SERVICE OF MEDAN CITY”. Indonesian Journal of Social Sciences, Policy and Politics, vol. 3, no. 3, Dec. 2025, pp. 205-1, doi:10.69745/ijsspp.v3i3.162.